All returns are subject to inspection by us before a refund is processed. If we agree to refund you then we will refund you in the same way that you originally paid for your order. We will also pay forthe cost of return shipping costs (if applicable) if the return is the result of our error or the item is damaged or defective at the time of purchase.
Items purchased online can be returned to us at our store. Please ensure that you take a printed copy of your online tax invoice/ order fulfilment email to confirm your purchase details.
30 Day Change of Mind Exchange
Goods are eligible for the 30 Day Change of Mind Exchange policy provided that they are in as new condition and are accompanied by proof of purchase and original packaging. As new condition means that the item must not have been worn, the item must be in pristine condition with no damage, scratches, or signs of wear (consideration of these factors is at our discretion).
Special orders and pieces of jewellery hand-made to customer specification are ineligible for the 30 Day Change of Mind Policy.
Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
By using this website you are agreeing to the terms of this returns policy (as amended from time to time).